Return & Refunds
1.What items are returnable? Within 30 days of order date in original condition: resell-able and unused or undamaged in the original packaging
2.How do I return a product? Once you have alerted us you wish to make a return through email contact. We will email you a link to start the easy return process.
3.What is your refund policy? Our complete return policy is located at the About Returns link at the bottom of the site.
4.How will you refund me? You can find our refund policy by the link The refund will go back onto the same account you used to place the order with us, and will be paid back to you via a return transaction. Please allow 3-5 days for the funds to show in your account.
5.We offer email customer service only. If you have any questions or issues, please send us a mail and we will reply within one business day. For questions concerning your order or your purchase please contact: service@kitegal.com Emails will be replied to in 24 hours but may be delayed during the weekends and busy season.